Privacy Policy for Luxe Stayz

Effective Date: 1st May, 2026

At Luxe Stayz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book an accommodation, or interact with our team.

1. Information We Collect
We collect information that helps us provide a premium and seamless experience for your stay. This includes:

Personal Identifiers: Name, email address, phone number, billing address, and mailing address
Booking & Financial Information: Payment details (processed securely via our third-party payment gateways), dates of stay, property preferences, and special requests.
Identification Verification: Where required by local laws or property rules, we may collect copies of government-issued photo ID or passport details.
Technical & Usage Data: IP address, browser type, device information, and data on how you interact with our website (collected via cookies and tracking technologies).

2. How We Use Your Information
We use the information we collect for the following purposes:

To Process Bookings: Managing your reservations, processing payments, and sending booking confirmations or updates.
To Provide Customer Service: Communicating with you before, during, and after your stay, and responding to your questions or requests.
To Improve Our Services: Analyzing website traffic and guest feedback to enhance our properties, website performance, and user experience.
Marketing Communications: With your consent, sending you promotional emails about new properties, special offers, or travel inspiration. You can opt out at any time.
Legal & Safety Obligations: Complying with local tax and lodging laws, enforcing our rental terms, and ensuring the safety and security of our properties and guests.

3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners essential to operating our business:

Service Providers: Third-party vendors who handle payment processing, property management software, channel managers, or website hosting.
Local Partners & Maintenance: Local property managers, cleaning crews, or maintenance staff if required to facilitate your stay or resolve an issue.
Legal Requirements: If required by law, court order, or government regulation to protect the rights, property, or safety of Luxe Stayz, our guests, or others.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information. Financial transactions are encrypted using secure socket layer technology (SSL) via our payment processors.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze our traffic. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our website.

6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
The right to access the personal information we hold about you.
The right to request the correction of inaccurate data.
The right to request the deletion of your data (subject to legal or contractual retention requirements).
The right to opt-out of marketing communications by clicking the "unsubscribe" link in our emails.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Luxe Stayz Email: info@luxestayz.com.au
Website: www.luxestayz.com.au